Refund Policy
Effective date: August 18, 2024
We want you and your pet to be happy with every PawParent purchase. If you are not satisfied, contact us at PawParent72@gmail.com within 14 days of delivery.
To request a return, include your order number, the item name, and the reason for the request. Items should be unused, clean, and in their original packaging when possible.
Approved returns must be sent back using the instructions we provide. Return shipping costs are the customer’s responsibility unless the item arrived damaged or we sent the wrong item.
After we receive and review the item, approved refunds are issued to the original payment method. Processing time may vary by payment provider.
For damaged, incorrect, or defective items, contact PawParent72@gmail.com as soon as possible with photos and your order details. We will review the request and help with the next step.